Retrieve Your User ID

You can retrieve your user ID if you forget it.

To retrieve your user ID, complete the following steps:

1. Open the login screen. The Forgot your password or User ID? link displays if the Ajera CRM email settings have been established in Configuration > System Settings and you are not using Windows Authentication.
2. Click the Forgot your password or User ID? link. The Account Maintenance dialog box displays, with the user ID from the Login screen and information about the current database.
3. On the Account Maintenance dialog box, select the Forgot User ID option.
4. In the Email Address field, enter the email address that is associated with your Ajera CRM account, and click OK.
   • If a valid user ID is associated with the email address that you entered, you will receive an email message with the user ID information. Use this Ajera CRM user ID the next time that you log in.
   • If there is no valid user ID associated with the email address that you entered, an error message displays. You can enter a different email address in the Email Address field or contact your system administrator for help.