Find a Favorite Kona Conversation

Kona conversations that are favorites can be marked within the conversation window. This allows you to keep track of important information or those conversations that you want to keep tabs on. It also enables you to search for only those conversations that you deem as favorite.

The CRM application is required for integration with Kona Business.

To find a favorite conversation:

1. From the Collaboration tab, select the Collaboration grid. A conversation you've marked as a favorite will show in its normal place in the conversation tab marked with a yellow star icon when viewing ALL conversations.
2. Select the grid options and click Favorites to only view favorite conversations. When you choose the FAVORITES filter, you will see a list of all your favorite conversations. This is an easy way to locate a specific conversation, especially if it is not near the top of your conversations list.