Add New Ticket Categories

Use the Ticket Categories submodule to add new ticket categories.

To use the Ticket Categories submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To add a new ticket category:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company to which you want to add a new ticket category.
3. In the left pane of the Settings screen, click Ticket Setup > Ticket Categories.
4. On the grid toolbar, click Add .
5. You can edit the Name and Sort index fields by double-clicking on the corresponding field.