Automatically Create Email Import Recognition Rules as Tickets

Use the Email Import Recognition Rules submodule to automatically create email import recognition rules as tickets.

To use the Email Import Recognition Rules submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To automatically create an email import recognition rule as a ticket:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company containing the email import recognition rule that you want to automatically create as a ticket.
3. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
4. Highlight the email import recognition rule that you want to automatically create as a ticket and select the Auto Create as Ticket check box.