Enable Active Status of Email Import Recognition Rules

Use the Email Import Recognition Rules submodule to enable the active status of selected email import recognition rules.

To use the Email Import Recognition Rules submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To enable the active status of an email import recognition rule:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company containing the email import recognition rule that you want to enable the active status of.
3. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
4. Highlight the email import recognition rule that you want to enable the active status of and select the Active check box.