Merge Ticket Types

Use the Ticket Types submodule to merge selected ticket types.

To use the Ticket Types submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To merge ticket types:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company containing the ticket types that you want to merge.
3. In the left pane of the Settings screen, click Ticket Setup > Ticket Types.
4. Highlight the ticket type that you want to merge and on the grid toolbar, click Merge ticket types .
5. In the Ticket Type Merge dialog box, use the drop-down list to select the row that you want your highlighted ticket type to merge into and click OK.