Remove Ticket Categories

Use the Ticket Categories submodule to remove ticket categories.

To use the Ticket Categories submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To remove a ticket category:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company from which you want to remove a ticket category.
3. In the left pane of the Settings screen, click Ticket Setup > Ticket Categories.
4. Highlight the ticket category that you want to remove and on the grid toolbar, click Remove .
   Note: There is no confirmation dialog box for this action. WorkBook removes the ticket category at once.