System Variable 827: Set New Ticket Status When a Ticket is Created and Has a User Set as Ticket Responsible

Use this System Variable to specify the status that will be assigned to a ticket that was created with an employee assigned to it as the ticket responsible.

You can customize the possible values of this System Variable; they also depend on what statuses have been created in your WorkBook system. To customize the values of this System Variable, go to Settings > Ticket Setup > Ticket Statuses.

This System Variable is blank by default.

It may be necessary to perform a refresh when modifying System Variable values.