System Variable 831: When Closing a Ticket, What Users Should Be Unsubscribed?

Use this System Variable to specify which users to unsubscribe when closing a ticket.

You can select any of the following options for this setting:

• 1 – None: This option does not change the subscription status of subscribed users.
• 2 – The user who closes the ticket: This option unsubscribes the user who closes the ticket, but leaves all other users subscribed.
• 3 – All except the responsible: This option unsubscribes all users except for the user designated as Ticket Responsible.
• 4 – All: This option unsubscribes all users.

The default value for this System Variable is 1 – None.

It may be necessary to perform a refresh when modifying System Variable values.